Returns

See below for the full shipping and returns policy.

To begin your return process follow this link: RETURNS

Thank you for shopping at Pippa & Pearl. Your satisfaction is our #1 priority!

To serve you better, Pippa & Pearl will begin to process your order immediately after you click the Submit Order Button. Unless stated in the product description, orders will be shipped within 2 business days. Pre-orders are shipped according to the date listed in the product description. Please see individual products descriptions for specific processing times. 

1. Our Products

a) Although we have made every effort to display the colors accurately, the images of the products on our site are for illustrative purposes only.

b) We cannot guarantee that your computer's display of the colors accurately reflects the color of the products, your products may vary slightly from those images.

2. Processing Guidelines

a) All products on the site are subject to availability and payment being received before the order is processed.

b) One of our Pearl Girls will contact you if the Products you have ordered are out of stock, or if additional identification is needed for credit card verification. 

You are required to inspect the delivered Products once you receive your order and ensure that the products are in good condition. In the event they are not in an good condition, please visit https://www.pippaandpearl.com/a/returns to initiate an exchange or refund within 72 hours.

4. Returns, Store Credit and Exchanges

4.1 Returns

a) We accept returns on most Products within 14 days of receipt, on items that HAVE NOT BEEN USED/WORN or ALTERED, and with ALL tags and/or stickers attached AND accompanied with original Sale Receipts for a refund. Customer is responsible for all return shipping cost. Original shipping fees are non-refundable. To initiate a return, please visit https://www.pippaandpearl.com/a/returns

b) All returns must be postmarked within 14 days of your order being delivered. Customer is responsible for return shipping fee's (return postage is calculated and varies depending on size/weight of the package) is deducted from refund amount. 

c) Packages received by our returns department that are postmarked between 15-30 days of delivery will be issued a store credit only.

d) Packages received by our returns department that are postmarked after 30 days of delivery will be returned to sender at the customer's expense. 

e) Packages received by our returns department that are not eligible for return (sale items/final sale items) will be returned to sender at the customer's expense

f) Please note that we do not accept returns/exchanges on custom orders

g) Final sale items can not be returned or exchanged. Below is a list of final sale items:

    • Personalized
    • Accessories (fascinators, gloves, clutches, shoes or jewelry) 
    • Door-busters
    • Items that are on sale
    • Items marked as final sale

You can purchase Seel Return Assurance at checkout if you want the option to return final sale items and receive a refund. If you choose to not purchase Seel Return Assurance, your purchase is final sale. You can learn more about Seel Return Assurance by clicking here.

g)  Once your return is received, you will be issued a refund/digital store credit within 3 days. 

h) Returns with AfterPay: If you return a product where you paid with AfterPay, you are still responsible for finishing payments with Afterpay. If you have a question or concern about your. Do not send returns back to AfterPay.

4.2 Exchanges

a) When filling out the return form you have the option to select Return or Exchange. Should you choose to exchange, the customer will get a one time opportunity to exchange the items without being charge the return label fee.

5. Damaged or defective goods

a) At Pippa & Pearl, we are committed to selling only first-quality products. To that end, we employ several quality checks before an item is shipped.

b) If you have received a damaged or defective item, please visit https://www.pippaandpearl.com/a/returns within three (3) days of receiving the order to be eligible for a free exchange with a free replacement item or full refund.

c) In the case of a refund, we will be able to issue your refund within 5 days of us receiving the damaged or defective product. Refunds will be issued through the original method of payment.

d) For Replacements, we will ship to you a new replacement Product, within 5 days of us receiving the damaged or defective product, as per our Shipping policy. If a replacement is not available, we will issue you a full refund.

6. Payments

a) Payments can be made by PayPal, Visa, MasterCard, American Express, or AfterPay You must be able to confirm that the credit/debit card that is being used is your own, or that you have been specifically authorized by the owner of the credit/debit card to use it.

b) All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Pippa & Pearl, we will not be liable for any delay or non-delivery. Where applicable, prices are inclusive of VAT. All credit/debit card transactions on this site are processed using secure third party online payment gateways that encrypts your card details in a secure host environment.

7. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

8. Entire agreement

a) These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products.

b) No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorized Pippa & Pearl employee.

9. Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

10. Law and jurisdiction

a) This website, any content contained herein and any contract brought into being as a result of use of this website, are governed by and construed in accordance with the laws of the United States.

b) The parties to any such contract agree to submit to the exclusive jurisdiction of the courts within the United States. All contracts are concluded in English and no public filing requirements apply.

11. Contact Us

If you have any questions concerning our Shipping and Returns Policy, please feel free to contact us at info@pippaandpearl.com or at 832-280-7500

International Returns

International return labels are at the buyers expense. International customers must purchase their own return label and ship the package back to:
Pippa & Pearl
2123 Bancroft St
Houston, TX 77027

Upon receiving your order we will process a refund/exchange accordingly.

Please do not send packages to us without going through our returns process first, any packages received without following the above link, will be "returned to sender".

To begin your return process follow this link: RETURNS